Terms of Service

Acceptance of Terms

By accessing and using the services provided by Leadex AG, including our website, healthcare services, and any related communications, you agree to be bound by these Terms of Service. These terms constitute a legally binding agreement between you and Leadex AG. If you do not agree to these terms, you must not use our services.

About Leadex AG

Leadex AG is a German corporation (Registration Number: HRB945372) specialising in alternative and complementary medicine. We are located at Waldstraße 108, 20235 Hamburg, Germany, and provide healthcare services in accordance with German healthcare regulations and professional standards.

Services Description

Leadex AG provides alternative and complementary medicine services, including but not limited to:

• Herbal medicine consultations and treatments
• Acupuncture and traditional Chinese medicine
• Mind-body therapy and wellness counselling
• Nutritional therapy and dietary guidance
• Aromatherapy and holistic wellness treatments
• General wellness consultations and health assessments

Our services are designed to complement, not replace, conventional medical treatment. We recommend consulting with your primary healthcare provider before beginning any alternative medicine treatment.

User Obligations

As a user of our services, you agree to:

• Provide accurate and complete information about your health, medical history, and current medications
• Follow treatment plans and recommendations as discussed during consultations
• Inform us immediately of any adverse reactions or changes in your health condition
• Respect appointment times and provide reasonable notice for cancellations
• Pay for services in accordance with our payment terms
• Treat our staff and facilities with respect and courtesy
• Use our website and services only for lawful purposes
• Not share your account credentials or personal treatment information inappropriately

Medical Disclaimer

The alternative and complementary medicine services provided by Leadex AG are not intended to diagnose, treat, cure, or prevent any disease. Our treatments are designed to support your overall health and wellbeing. You should always consult with a qualified medical doctor for serious health conditions and before making significant changes to your healthcare routine. We do not provide emergency medical services, and you should contact emergency services immediately for urgent medical situations.

Appointment and Payment Terms

Our appointment and payment policies include:

• Appointments must be scheduled in advance during our business hours (Monday-Friday, 10:00-19:00)
• Cancellations must be made at least 24 hours in advance to avoid charges
• Payment is due at the time of service unless alternative arrangements have been made
• We accept various payment methods as specified during booking
• Prices are subject to change with reasonable notice
• Refunds are provided in accordance with our cancellation policy and applicable consumer protection laws

Privacy and Confidentiality

We are committed to protecting your privacy and maintaining the confidentiality of your health information in accordance with German data protection laws and professional healthcare standards. Your personal and medical information will only be used for providing healthcare services, as required by law, or with your explicit consent. For detailed information about our data practices, please refer to our Privacy Policy.

Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of Leadex AG or our licensors and is protected by German and international copyright laws. You may not reproduce, distribute, modify, or create derivative works from our content without our explicit written permission. Our trademarks and service marks may not be used without our prior written consent. Any treatment protocols, educational materials, or proprietary methods developed by Leadex AG remain our intellectual property.

Website Use

When using our website, you agree not to:

• Use the website for any unlawful purpose or in violation of these terms
• Attempt to gain unauthorised access to our systems or networks
• Upload or transmit viruses, malware, or other harmful code
• Interfere with the proper functioning of the website
• Collect or harvest information about other users
• Use automated systems to access the website without permission

Limitation of Liability

To the maximum extent permitted by German law, Leadex AG shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or use, incurred by you or any third party, whether in an action in contract or tort, even if we have been advised of the possibility of such damages. Our total liability for any claims arising from our services shall not exceed the amount paid by you for the specific service giving rise to the claim. This limitation does not apply to liability that cannot be excluded under applicable law, including liability for death or personal injury caused by our negligence.

Indemnification

You agree to indemnify and hold harmless Leadex AG, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your use of our services, violation of these terms, or infringement of any third-party rights.

Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of Germany. Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the courts of Hamburg, Germany. If any provision of these terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.

Changes to Terms

We reserve the right to modify these Terms of Service at any time. We will notify you of material changes by posting the updated terms on our website and updating the "Last Updated" date. Your continued use of our services after the effective date of any changes constitutes your acceptance of the revised terms. We encourage you to review these terms periodically.

Termination

Either party may terminate the service relationship at any time with reasonable notice. We reserve the right to terminate or suspend your access to our services immediately if you violate these terms or engage in conduct that we deem inappropriate or harmful to our practice, staff, or other patients. Upon termination, your right to use our services will cease immediately, though certain provisions of these terms will survive termination, including those relating to intellectual property, limitation of liability, and governing law.

Force Majeure

Leadex AG shall not be liable for any failure or delay in performance of our services due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labour disputes, government actions, or public health emergencies.

Severability

If any provision of these Terms of Service is held to be invalid or unenforceable by a court of competent jurisdiction, such provision shall be struck and the remaining provisions shall be enforced to the fullest extent under law.

Contact Information

If you have any questions about these Terms of Service, please contact us: